[Draft for final legal review before launch.]
Returns and refunds
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or different from what you ordered, contact us within a reasonable time with your order number and photos. We'll arrange a replacement or refund at no cost to you.
Change of mind
[Change-of-mind window and conditions to be confirmed — proposed: 30 days, unused and in original packaging, return postage at customer's cost.]
How to start a return
Contact us via the Contact page with your order number. Please don't send items back without contacting us first — the return address will be provided with your return approval. Return address: [to be confirmed].
Refund processing
Approved refunds are issued to your original payment method. Please allow several business days for your bank to process the refund after we confirm it.