What is dog enrichment?
Enrichment gives dogs outlets for natural behaviours such as licking, sniffing, foraging and problem-solving, usually by making part of their daily food an activity.
How do I choose the right difficulty?
Use the Pawy difficulty system: Level 1 (Beginner) for dogs new to enrichment, Level 2 (Curious) once the basics are easy, Level 3 (Clever) for experienced problem-solvers. Start lower than you think and build up.
How should I introduce a puzzle feeder?
Start with the easiest setting, use high-value food, keep sessions short and supervise until your dog uses it confidently.
Should enrichment toys be supervised?
Yes. Supervise new products until you know how your dog interacts with them, and check items regularly for wear or damage.
How do I clean each product?
Care instructions are listed on each product page. Most items rinse clean with warm water and mild detergent; always dry thoroughly.
Can Pawy products treat anxiety?
No. Pawy products are enrichment tools, not medical or behavioural treatments. If you're concerned about anxiety or behaviour, please speak with a veterinarian or qualified behaviourist.
Where are products shipped from?
Products may be fulfilled from Australian or international partner facilities. The relevant delivery estimate is shown on each product page and at checkout.
How long does delivery take?
Delivery estimates vary by product and destination and are shown on each product page. Tracking is provided after dispatch where available.
Will I receive tracking?
Yes — orders are sent with tracked delivery where available, and your tracking details are emailed after dispatch.
Can products arrive separately?
Yes. Items in one order may be dispatched from different facilities and can arrive in separate parcels.
What happens if an item arrives damaged?
Contact us with your order number and photos and we'll arrange a replacement or refund in line with your rights under the Australian Consumer Law.
What is the return process?
See our Returns and Refunds page for full details, then contact support to start a return.
Can I cancel an order?
Contact us as soon as possible. If your order hasn't been dispatched we'll do our best to cancel it; once dispatched, the standard returns process applies.
What payment methods are accepted?
We use Shopify's secure checkout. Available payment methods are shown at checkout.
How do I contact support?
Via the Contact page — we aim to respond within [support response time to be confirmed].