Last updated: [DATE]
Who we are
Pawy ("we", "us") operates pawy.au. This policy explains what personal information we collect, why, and what you can do about it.
Contact: [SUPPORT EMAIL]
What we collect
When you place an order: your name, email address, delivery address, billing address and phone number. Payment card details are entered directly into Shopify's secure checkout and processed by Shopify Payments — we never see or store your full card number.
When you browse: your IP address, browser and device type, pages viewed and referring site, collected through cookies and similar technologies.
When you subscribe: your email address and any details you choose to provide, such as your first name or your dog's name.
Why we collect it
- To process and deliver your order, and to contact you about it
- To provide customer support
- To send marketing emails, where you have opted in
- To detect and prevent fraud
- To understand how the site is used so we can improve it
- To meet our legal and tax record-keeping obligations
Who we share it with
We share only what is necessary, with:
- Shopify — our ecommerce platform, which hosts the store and processes payments
- Our fulfilment partners — who receive your name and delivery address in order to ship your order
- Delivery carriers — for delivery and tracking
- Our email platform — if you have subscribed
- Professional advisers and authorities — where we are legally required to
We do not sell your personal information.
Overseas disclosure
Some of our service providers, including Shopify and our fulfilment partners, store or process data outside Australia. By placing an order you consent to this transfer. We take reasonable steps to ensure your information is handled appropriately.
Cookies
We use cookies to keep your cart working, remember preferences, and understand site usage. You can block cookies in your browser, though parts of the store may stop working properly.
Your rights
You can ask us to:
- Give you a copy of the personal information we hold about you
- Correct anything inaccurate
- Delete your information, where we are not required to keep it
- Stop sending marketing — or use the unsubscribe link in any email
Email [SUPPORT EMAIL] and we will respond within a reasonable time.
Security and retention
We use Shopify's secure infrastructure, including SSL encryption. No system is perfectly secure, but we take reasonable steps to protect your information. We keep order records as long as required for tax and legal purposes, and marketing data until you unsubscribe.
Children
This store is not intended for people under 18, and we do not knowingly collect their information.
Complaints
If you are unhappy with how we have handled your information, contact us first at [SUPPORT EMAIL]. You may also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy. The current version always appears on this page with its last-updated date.
This policy contains placeholders and has not been reviewed by a legal professional. Complete the bracketed fields and seek advice before relying on it.