Last updated: [DATE]
Your rights come first
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights.
Faulty, damaged or wrong items
If your order arrives damaged, faulty, or is not what you ordered, contact us at [SUPPORT EMAIL] with your order number and photographs. We will arrange a replacement or refund and cover return postage where a return is needed.
Please contact us as soon as you notice the problem — it makes resolving it much easier.
Change of mind
We accept change-of-mind returns within [30] days of delivery, provided the item is unused, in its original packaging, and in resalable condition.
- Return postage for change of mind is at your cost
- We refund the product price once we receive and inspect the item
- Original shipping charges are not refunded for change of mind
- For hygiene reasons we cannot accept change-of-mind returns on products that have been used with food
How to start a return
- Email [SUPPORT EMAIL] with your order number and the reason
- We will confirm whether a return is needed and give you the return address
- Post the item with tracking — you are responsible for it until it reaches us
- We process the refund within [5] business days of receiving it
Please do not post anything back before contacting us. Some issues are resolved without a return.
Refunds
Refunds go back to your original payment method. Your bank may take a few additional business days to show it.
Cancellations
Contact us as soon as possible if you want to cancel. If your order has not been dispatched we can usually cancel and refund in full. Once dispatched, it becomes a return.
Digital products
Because digital products may be delivered immediately, change-of-mind refunds might not be available after access or download. This does not exclude rights or remedies available under the Australian Consumer Law, including where a digital product is faulty, materially different from its description or otherwise fails to meet applicable consumer guarantees. See our Digital Products Policy.
Contact
[SUPPORT EMAIL]
We aim to respond within [1–2 business days].
This policy contains placeholders and has not been reviewed by a legal professional. Complete the bracketed fields and seek advice before relying on it.